• We will always perform a thorough consultation prior to your service and include a quote on request.

  • However, if the final result doesn’t present as you discussed, we will rectify it at no extra charge. HD Hair Studio allows 3 days maximum for you to return with undesired results. If you are unhappy with the final result by choice (change of mind etc.), we will re-work at the usual pricing rates.

  • We cannot guarantee the longevity of a colour if you have not purchased the prescribed home hair care regime and followed the instructions of your stylist.

  • If Olaplex is used in your service there will be NO refund given.

  • If you do not wish to have us re-work, we cannot refund you.